Backed by experienced enterprise IT professionals, GTX360 helps organizations reduce downtime, strengthen security, and maintain resilient operations with rapid-response support across Canada.
Built to Scale
Whether you're running a lean local operation or a multi-site enterprise, you get the same senior engineers, the same SLA discipline, and the same security posture — scoped to match the size and complexity of your environment.
Reliable day-to-day support, secure Microsoft 365 setup, and a direct line to a real engineer — without the overhead of an in-house IT department.
Managed IT, cloud migration, and networking built to handle new hires, new locations, and rising compliance requirements as you scale.
SLA-bound support, zero-trust security architecture, disaster recovery, and AI/automation engineering across multi-site, mission-critical environments.
Enterprise Engineering Across the Technology Stack
Service Engine
Each matrix is operated by senior field engineers with deep vendor certifications and 15+ years of production experience across Canadian enterprise environments.
24/7 IT support, system administration, and expert engineering delivered through structured SLA workflows.
Windows and Linux environments, Active Directory, Entra ID, DNS/DHCP services, and Microsoft 365 systems.
SQL Server and Oracle systems, high availability clustering, and enterprise data warehousing.
Azure, VMware, Hyper-V, and Nutanix cloud infrastructure environments.
Cisco routing, SD-WAN, BGP/MPLS, and Palo Alto / Fortinet firewall security systems.
Threat detection, SIEM monitoring, ransomware protection, and NAC enforcement systems.
Private enterprise AI systems, RAG-based knowledge search, secure AI hosting, and data intelligence pipelines.
Business workflow automation, AI OCR processing, ticket routing systems, and process automation using integrations.
Enterprise web applications, website design, backend systems, software development, mobile applications, UI/UX design, and graphic design & branding systems.
Tiered Support Architecture
Strict SLA-based workflows with structured escalation paths ensure efficient incident resolution.
| Tier | Function | SLA Target | Scope |
|---|---|---|---|
| Tier 1 | Helpdesk Triage | < 15 min | Endpoint support, password resets, M365, peripherals |
| Tier 2 | Systems Administration | < 1 hour | Servers, Active Directory, GPO, backups |
| Tier 3 | Expert Engineering | < 4 hours | Networking, HCI, database, security engineering |
| Emergency | Critical Response | < 30 min | Disaster recovery, ransomware containment, onsite support |
Service Delivery Map
Rapid-response physical onsite support, enterprise continuity audits, and emergency visits in British Columbia — engineered with hardened VPN tunnels, zero-trust access, and SOC-monitored remote sessions.
Secure Technical Intake
All intake submissions are encrypted in transit, scoped to engineering-only review, and triaged into our tiered SLA queue within minutes.
